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faq

basic   products   payment   privacy   shipping   returns & exchanges

Are you Korean? 한국 사람이에요?
Yes, I’m half Korean! My mother is Korean and my father is Caucasian (Scottish/German). 네, 한국계 혼혈입니다. 우리 어머니는 한국분 이시고 우리 아버지는 밈국분입니다.

Where is oki tokki located?
oki tokki is based in Los Angeles, California!

What currency are your prices in?
All prices are in USD.

Do you offer wholesale?
Yes! If you are interested in selling oki tokki products in your shop, please use the contact form or e-mail ah@okitokki.com

How can I unsubscribe from the mailing list?
You can’t! Ever!.. Just kidding. Please enter your e-mail address in the newsletter box at the bottom of any page and click “unsubscribe.” No hard feelings!

How can I contact you?
Please feel free to use the contact form or send an e-mail to ah@okitokki.com. You can also use Facebook or Twitter as well! (I love tweeting!)
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products

How is oki tokki eco-friendly?
Because everything is handcrafted by me (Aein!), I have total control over the entire process: from when the design exists as a drawing in my sketchbook to the realized product. The screen printing inks and chemicals I use are non-toxic & eco-friendly to ensure an environmentally safe shop. And because the ink is 100% solvent-free, it produces a print that’s soft to the touch that’s durable and lasting. Acrylic is also non-toxic and recyclable in some areas… even our packaging is made from recycled content and can be reused or recycled in some areas as well!

Do you really design & make everything yourself?
Yes, all designs are created by myself, including the design & code for the website! I sketch new designs & characters, screenprint apparel by hand, assemble the jewelry, package the orders, etc. Some things (i.e. acrylic charms, complicated screen prints) are produced professionally elsewhere from my drawings/designs.

Where can I buy your products?
Currently, you can shop at okitokki.com and at the etsy shop. Please feel free to shop where you’re most comfortable!

Our products are also available at: My Korean Store.

Is your jewelry hypoallergenic or nickel free? I’m allergic to nickel.
Sterling silver usually does not contain nickel, however because sterling silver is an alloy of silver there can be minute traces of it.

Surgical stainless steel is a safe alternative because it is hypoallergenic and lead free, which means that it’s rare for someone to experience allergic reactions to this material.

For sensitive ears, I can switch out the sterling silver hooks to surgical stainless steel–free of charge.

Are these items safe to give to my child?
No, it is not recommended. My products are not intended for sale to, or use by, children under 12 years of age.
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I live in LA. Could I pick up the order?
I’m very sorry to say that I do not do pick-ups at this current time. Thank you for your understanding, local buyers! I will let you know of any local craft shows that I may be participating with in the future.

payment

What are your payment options?
You can use your credit card (Visa, Mastercard, American Express or Discover) or PayPal balance to securely check out through PayPal. Paypal is so easy & secure, they never reveal any of your personal information to me!

Do I need a PayPal account to purchase?
Nope! Although the shopping cart system is powered by PayPal, you do not need an account in order to check out. If you do have an account, you can log in to pay with your PayPal balance.

Is your site secure?
Yes! oki tokki uses PayPal to process orders and PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
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privacy

What is your privacy policy?
oki tokki will never reveal your personal information to any third party, under any circumstances. Click here to review the policy.
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shipping

How much is shipping?
I ship First Class through USPS and PayPal calculates a flat rate shipping cost, depending on your order amount. If you need me to ship Priority, please contact me before you order!

Do you ship internationally?
Yes! I ship worldwide. Please note for international shipments: All international customers are fully responsible for complying with their country’s laws, customs regulations, taxes, and duties upon receipt.

When will my order be shipped?
Your order will ship within 3-5 business days– this does not include standard transit time which depends on USPS. Standard domestic usually takes 4-7 business days whereas priority domestic will arrive within 2-3 days after shipment; this excludes federal holidays and weekends.

Please note that orders paid by e-check will not be shipped until it clears.

If you need your item by a specific date, please contact me prior to purchasing to arrange a faster shipping method if necessary.

All international orders are shipped USPS First Class International. Packages may be held by your country’s customs and could be slow to arrive (especially Australia, Canada and France.) Once it leaves the country (USA), I have no control over your mail’s service. Please note that all international customers are fully responsible for complying with their country’s customs, taxes, and duties upon receipt.

Can I track my order once it has been shipped?
If you live in the USA, you will receive your tracking number in your shipping confirmation email.

If you live outside the USA, you will receive a customs number, which is not a tracking number, so it does not have status updates.
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returns

What is your return policy?
oki tokki loves and values our products & customers equally and want you to be happy with your purchase! Please know that I will do my best to personally assist any issues or concerns you may have.

If you ordered the wrong size or are not satisfied with your purchase, please return the item(s) in its unused, unworn, unwashed/unlaundered, original condition for a refund or exchange within 15 days.

Original shipping cost is not refunded. Customers are responsible for all shipping costs for exchanges and returns, both ways.

* Returns are NOT ACCEPTED for: Earrings, due to hygienic reasons.
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